General Terms | Апартхотел Garden Palace


I. General rules
1.1 These General Terms and Conditions regulate the relations between “Agro-Reserv” LTD.,with management address, town of Varna, 3 Nikola Vaptsarov street, fl. 6, office 16, UIC: BG102674109 and Financially responsible person: Velimir Ivanov Magurev in her capacity of provider of hotel and restaurant services, providing additional tourist services and/or tour operator and tourist agent activity within the meaning of the applicable legal provisions, on the one hand, and the persons benefiting from the respective service provided from the merchant on the other hand.

1.2 With the reservation request, the user of this Web site declares that he is a person over the age of 18, declares that he is familiar with the General terms provided by the merchant, expressly agrees with them and confirms their unconditional acceptance.

1.3 If, in the case of a reservation request for a hotel service and / or during the execution of the requested hotel service, it turns out that the user is under the age of 18, the merchant reserves the right to refuse the provision of a reservation and accommodation service.

II. On-line bookings
2.1 Reservations for the provision of hotel services can be made via the current web site of the merchant by means of payment made by debit or credit card. Payments with the following debit / credit cards are accepted:

Visa, Visa Electron, MasterCard …

III. Accommodation at the hotel
3.1 Check-in is from 14:00 on the first day of the booked and confirmed reservation.

3.2 Check-out from the apartments is made until 12:00 noon on the last day of the booked and confirmed reservation or the day when the user has decided to leave, regardless of the remaining unspent part of the reservation.

3.3 In the case of a check-out made after the aforementioned time, the user pays an additional sum amounting to the price of one night allocated for the respective apartment in which the accommodation was made.

3.4 Pets are allowed at the hotel upon prior request and consent from the merchant.

IV. Prices
4.1 All prices listed in this web site are in BGN, inclusive of VAT , tourist tax and insurance. All payments on requested bookings through this web site are made in BGN.

V. Reservation cancellation
5.1 In case of cancellation of a confirmed reservation 72 hours or more before the date of accommodation, the client shall not owe a penalty.

5.2 Upon cancellation of a confirmed reservation less than 72 hours prior to the date of check-in or in case of non-appearance, a penalty of one night’s stay in each of the reserved rooms paid as a deposit shall be due.

5.3 In case of early check-out, the amount of the reservation not used will not be refunded.

5.4 Upon cancellations and changes to offers for early bookings with discounts, promotional packages, special offers and festive offers, the amounts paid are not refunded, and the merchant retains the entire amount as a penalty.

5.5 The reimbursement by the merchant of paid sums on canceled reservations (in cases where this is provided), according to art. 5.1 and art. 5.2 of Section 5 of these General Terms and Conditions shall be made within a reasonable time in the manner in which the payment has been made by the user, that is, solely on the card with which the payment was made.

VI. Privacy policy
6.1 The merchant shall collect, process and use the personal data he has been provided with in accordance with REGULATION (EC) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL for the processing of inquiries, acceptance of booking applications and their realization, expressing readiness to provide information on request, what data are stored, their origin, recipients, for what purpose they are stored, and the possibility of withdrawing consent to their processing and storage for a future period.

VII. Additional conditions
7.1 The merchant shall not be liable in the event of a theft, loss or damage to the property of user of the hotel service user during the stay.

7.2 Users of the hotel service are responsible for damages and destruction of parts or all movable and immovable property owned by the merchant that have been done deliberately or as a result of negligence.

7.3 The Merchant reserves the right to change the prices of services, bundled services and special offers advertised on this website at any time, taking into account, but not limited to, the tourist season, workload, demand and vacancies.

7.4 Disputes arising between the user and the merchant in connection with the latter’s performance of the provision of hotel and restaurant services, the provision of additional tourist services and / or tour operator and tourist agent activity as well as disputes arising out of the action, performance, non-fulfillment and interpretation of the present General Terms and Conditions will be resolved between the parties according to the legislation of the Republic of Bulgaria.

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